The Office of Information Technology help desk is your point of contact for all technology related questions or problems at UNT Dallas. The OIT help desk is committed to providing outstanding customer service and technical assistance for all of your technology needs.
Help desk Hours
Monday through Thursday- 8:00AM until 10:00PM
Fridays and Saturdays- 8:00AM until 5:00PM
Submit a Request
Need technical support? Please submit a support request for technical assistance. We will use the information provided to prioritize your request and find a solution for you as soon as possible. You will be asked to provide the following information:
- Your EUID
- Your Location
- Your Availability
- Summary of the issue/request
- Notes or observations to assist in the accommodation
- Current Status
- Impact your ability to perform your work
Please allow at least 24 hours for support assistance.
ServiceNow supports the creation of new Incidents from email, using the email address of Helpdesk@untdallas.edu for both outgoing and incoming traffic.
To create a new Incident, send email to Helpdesk@untdallas.edu containing the text that you want in the Incident, mapped as follows:
- Email Subject >>> Incident Summary
- Email Body >>>>> Incident Description